Meet the Team
March 2022 saw the successful merger of the insurance division of C Hanlon and Stellar Builders, two well established insurance contractors, coming together to form Stellar Insurance Reinstatement Services.
Led by Managing Director Ross Cooper, Stellar Insurance Reinstatement Services now comprises of 10 management staff, 20 office support staff and over 100 tradespeople. From our Head Office in Thornliebank, Glasgow, Stellar has a fleet of over 80 vehicles on the road.
Due to the level and value of works being covered we also have a Major and Complex Loss division handling claims ranging from £50,000 to over £1M. This dedicated office based at Dalmarnock, Glasgow, allows the personal service our clients have come to expect from Stellar.
As well as our two Glasgow premises we also have an office in Rosyth. This location was chosen specifically to better serve our customer base from the East Coast of Scotland.
Our customers are our priority
Understanding the importance of being a supplier who can be relied on every time, we have developed long-term, respected relationships with companies and policy holders alike. Our dedicated team are well versed in co-ordinating the many relevant services we have immediately to hand. Our priority is the customer’s priority: to get back to normal as quickly, safely and smoothly as possible.
We seek always to minimise disruption for clients, while maximising individual attention and clarity in communications. Our experience and agility are second to none in providing effective solutions to the most challenging situations. As an all-servicing company Stellar can seamlessly bring whatever skills and knowledge that are required to focus on the task in hand, in whatever combination that is effective and appropriate.
Continued growth throughout Scotland
As we reach two years of the new Stellar business we are confident the changes we have made will allow us to expand further without affecting our core processes and values. We are keen to grow our Major & Complex Loss work stream as well the number of instructions in the East Coast of Scotland.
Our dedicated Major & Complex Loss team offer coverage on claims in excess of £50,000 from DG – IV and everything in between. Within the East Coast we are requesting further work to cover postcodes FK, EH, KY, PH and DD.
A network contractor you can trust
You already know us as a first class network contractor that you can trust, so we would ask that you put that same trust into the new work streams.
Both the Major & Complex Loss team and East Coast operations are strongly supported by our Head Office, which as you are aware is already an award-winning contractor who always go the extra mile, and the new ventures will be no different.
Ross Cooper,
Managing Director
As an experienced Building Surveyor, Ross began his Insurance career back in 2009 as Claims Management Adjuster. Ross rose to his first management position within a few short years cementing his position as a leader within the insurance industry.
As Director of the Insurance Division of C Hanlon, Ross was instrumental in the purchase of Stellar Builders. By amalgamating two industry leading companies, Stellar Insurance Reinstatement Services was born.
As a hands-on leader, Ross can be found not only dealing with the operational and business decisions, but also involved in the day to day tasks of a busy insurance contractor.
Ross was recently awarded the Best Domestic Insurance Repairs MD 2023 at the Managing Director of the Year awards, though these don’t take precedence over his Mr Salou 1999 award!
Andy Ross,
Operations Director
Andy has worked within the insurance sector for over 20years, starting his career has a time served Roofer, thereafter moving on to becoming a drying technician. As a BDMA certified engineer, Andy is qualified to deal with both fire and floor restoration.
As Operations Director, Andy is well placed to deal with high value claims, liaising not only with client, but policy holder, trades persons, suppliers and sub-contractors.
Leeanne Goodman, Risk and Compliance Manager
Working closely with the Project Managers to assess risk on all contracts whilst ensuring the business remains compliant and up to date with all legislation as well as maintaining and administrating all company accreditations, Leeanne ensures business continuity through-out various aspects including IT and Health and Safety.
John McGovern, Operations Manager
Wullie Burley, Scott Fleming, Alan Harkins,George Williams (not pictured) and David Ski (not pictured), Project Managers
Our team of Project Managers are at the forefront of the business. Spending time with the policy holders, our Project Managers will explain the job process and be on hand for any questions and queries throughout the duration of the job. Managing the trades persons and sub-contractors on site, our PMs will ensure everything runs to time and most importantly ensure we leave a quality finished job which exceeds our policy holders’ expectations.
Graeme Cardno, Chris Cooper, Thomas Orr (not pictured) and Aidan Rodgers (not pictured), Surveyors
Usually the first person to meet a policy holder, the surveyor’s job is to assess the works and to understand what it is going to take to get our policy holder’s property back to pre-loss condition. An extensive survey carried out with a careful touch, each of our surveyors understand that our works are not just contracts, they are people’s homes and personal possessions. By understanding the job fully from the outset, this allows the schedules to be prepared to the finest detail.
Lindsay Mason, Jacqui Irons and Stephen McQueenie, Claims Handlers
Working within the insurance industry for over 15 years, Lindsay, Jacqui and Stephen handle every claim with unbridled care and attention. From ensuring our clients have all the updates and information required as well as liaising with the policy holder, they oversee all processes to ensure every job is monitored and controlled from inception to end.
Donna McCabe, Greg Monteith and Lia Spence (not pictured) Programming and Works Co-Ordinators
Our programming team take the schedules and prepare not only material lists, but liaise with policy holders regarding their personal choices. Managing 100+ tradesmen carrying out multiple jobs over what can be the whole of Scotland, our Works Co-ordinators’ role is vital to keep the jobs running to strict deadlines and to ensure our policy holders understand who is going on at their properties and when.
Camille Aird, Jacqueline Dickson, Alan Paterson and Janette Priest (not pictured), Accounts Team
Our Accounts Team process and coordinate all elements of both purchase and sales ledgers, payroll and subcontractor payments ensuring the business runs like clockwork. Maintaining and running the costs and sales of every contract, the accounts teams are at the right hand of MD Ross Cooper at all times.
